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Privacy policy

We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have. 

Who are we?


Denmay Steel Online is a site operated by Denmay Steel [a partnership].

Unit 3 

57 North Street



BN41 1DH


01273 430399


Our VAT number is 699 3474 66. 


Personal data we may collect about you


We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as [choose appropriate: your name, address, date of birth, e-mail address and telephone and mobile phone numbers.


We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment. 


E-Mail marketing 


We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by clicking the unsubscribe link at the bottom of all our marketing emails. 


Furthermore your personal data will be used to:

  • administer your account with us; 

  • verify and carry out financial transactions in relation to payments you make online;

  • audit the downloading of data from our website;

  • improve the layout and/or content of the pages of our website and customise them for 

  • users;

  • identify visitors to our website;

  • carry out research on our users' demographics and tracking of sales data; 




We may also monitor who accesses our website, for example we may automatically collect access information about you such as: 

  • the type of internet browser you use;

  • the web-site from which you have come to our website

  • your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server.

Such information enables us to assess and build a profile of our users. We use this information to: 

  • improve the layout and/or content of the pages of our website and customise them for users


Use of cookies and similar technologies


A cookie is a small text file that is stored on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. 

For further information about how we use cookies, please see our cookies policy.


Disclosure of your personal data


We may disclose your personal data: 

  • if we sell our business to a third party

  • to our agents and service providers (e.g. providers of web hosting or maintenance services)

  • to Credit Referencing Agencies 

  • in any other case where we are required to do so by law or if we believe that such actionis necessary to prevent fraud or cybercrime or to protect the website or the rights, property or personal safety of anyperson.


We may request information about you from third parties such as credit reference agencies i.e. Top Service Limited. We will add this information to the information we currently hold about you to enable us to make decisions about your creditworthiness and/or to detect or prevent money laundering and fraud.  


Where we make such a request we will inform you of this intention and explain whether any record of the search will be recorded on a credit file. You have a right to obtain a copy of your credit file. 


We may disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information. 




We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by password and username which are unique to you 

  • we store your personal data on secure servers

  • payments are processed by PayPal on their secure website, we do not recieve your payment information

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. 


It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place. 


Use any of the social media functions of this website, will result in your data being sent to the social media website in question. 

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